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Booking Terms and Conditions

Eligibility Criteria: The promotion is open to members of Priority who are UK residents age 16+.

Reward Start and End Dates: Reward is valid monthly. One-hour slots in The Cave at the Virgin Media Gamepad subject to availability, and are first-come, first-served.

Redemption Instructions: To redeem, tap ‘USE NOW’ and you will be directed to the booking site for Gamepad at The O2, London. Select your date and time, enter your details and paste or enter your unique code to reserve your one hour time slot. Selecting a time slot entitles entry for that hour only. All booking slots are subject to availability. The Reward is non-transferable, non-refundable and non-changeable.

Please note: once booked, you'll need to be at Gamepad at The O2 at least 5 minutes before your booked timeslot in order to take advantage of this Reward. Your slot will be forfeit and become available to walk-in customers, if you are 15 or more minutes late to the start of your booking.

Reward T&Cs: This Reward entitles you to book a one-hour slot in The Cave lounge within Gamepad at The O2 for you and up to five guests. Access for you, and up to five guests for up to 60 minutes between 2pm - 7pm, Tuesday – Friday, 12pm - 8pm, Saturday and 11am - 7pm Sunday, every week. Priority Members can claim one, 60-minute booking slot every month.

Please note: the slots between 3pm - 4pm each day can not be booked in advance and are only available on a walk-in basis.

To ensure compliance with age restrictions, our Virgin Media Crew will kindly request ID before entering The Cave for those interested in playing games rated for ages 18 and above. Please note that if any member of your group is under 18, these particular game selections will not be available during the hour.

Use and accessibility to Gamepad is subject to the terms of use which will be outlined in the confirmation email you receive once you’ve successfully booked a slot.

A few bits of admin:

• Personal controllers, USB sticks, or any other form of personal technology shall be strictly prohibited inside The Cave
• When gaming in The Cave, you must sign in on our console as a guest and will not be permitted to log into any personal accounts
• We kindly request that all games played within The Cave are completed within the hour time slot you have been allocated
• To ensure a smooth exit, we ask that you return all controllers to the Virgin Media Crew staff member assigned to The Cave at the end of your gaming hour
• We are committed to ensuring a safe and respectful environment for our staff. If any misconduct occurs, we will kindly ask that you leave the venue promptly
• The O2 events team reserved the right to deny access to any party or individual to Gamepad

Need to bring your own controller or adaptive equipment to Gamepad? Please arrange this with us in advance.

Any questions – ping an email to [email protected]

Please note that The Cave lounge at Gamepad, will where possible, accept walk-ins appointments if there are available slots during the course of each day. If therefore, you attend but have not booked in advance you may be placed on a waiting list, and then notified by email when a slot becomes available. All gaming slots are subject to availability and cancellation.